Right of Withdrawal & Withdrawal Form

Consumers have the right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity:

A. Right of Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the last good.

To exercise your right of withdrawal, you must inform us (Amal Rabih, Lot el Maarij N4, 23000 Beni Mellal, Morocco, Email: info@touda.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., by email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

RETURN ADDRESS:

Touda Concept
Amal Rabih
Lot el Maarij N4
23000 Beni Mellal, Morocco

For Germany, a temporary return address may be provided. Our shipping company will handle the return shipment. Please contact us via email.

Note: To avoid returns, please feel free to contact us in advance, and we will gladly send you additional photos and videos!

Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising from you choosing a different type of delivery than the standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive the notification of your withdrawal from this contract. We will use the same payment method as the one you used for the original transaction, unless expressly agreed otherwise; in no case will you incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is the earlier.

You must return the goods without undue delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract, to our return address:

Touda Concept
Amal Rabih
Lot el Maarij N4
23000 Beni Mellal, Morocco

The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss of value is due to handling the goods in a way that is not necessary for the inspection of the condition, properties, and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not pre-manufactured and for which the production is based on an individual selection or specification by the consumer or which are clearly tailored to the personal needs of the consumer.

General Information

1. Please avoid damaging or contaminating the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

2. Please do not return the goods to us freight collect.

3. Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

 

If you like you can copy/paste our form:

B. Withdrawal Form

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it back.

To:
Touda Concept
Amal Rabih
Lot el Maarij N4
23000 Beni Mellal, Morocco

Email: info@touda.de

I/we __________________________________________________  hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

 

______________________________________________________________________________

 

Ordered on  _______________________ / received on  __________________________

 

Name of consumer(s): ______________________________________________________

Address of consumer(s): ____________________________________________________

______________________________________________________________________________

Signature of consumer(s) (only if this form is submitted on paper)

 

______________________________________________________